Privacy Statement

This is the Emirates Red Crescent Website.
The Website is managed by the Application section – IT department of Emirates Red Crescent Authority.

Information We Collect
When you browse, read pages, or download information from this site, we automatically gather and store certain technical information about your visit. This information is used for statistical purposes only and covers: .
• Your server's address.
• The name of the top-level domain from which you access the Internet (for example: .ae, .com, etc).
• The type of browser you use.
• The date and time you access the site.
• The pages you have accessed.

We do not collect this data for commercial or marketing purposes, and Emirates RC does not sell, exchange or otherwise distribute the data collected for commercial or marketing purposes.

Consumer Opinion Surveys

We occasionally conduct online consumer surveys to learn about your comments. We do not collect personally identifying information in these surveys. We use the survey data for research and to improve our services. The participation in those surveys is optional.

Personal Information

You may browse and access information contained within our Gateway without providing any personal information, be it information from which your identity is apparent or can be reasonably ascertained. Where you voluntarily provide personal information (e.g. for you to be granted access privileges to Gateway services, through online surveys and contact forms and portals), If necessary, your personal information will be logged and saved on our servers for the purpose of logging and tracking transactional services.

However, that information will only be used to communicate to you the status of the services transactions you initiated and/or to gauge your input to improve the content of the Gateway. Emirates RC will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes


The use of cookies is a standard practice among Internet portals and websites. Most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting or removing cookies, however, may lead to the loss of functionality on those pages requiring cookies to function fully.

• help you navigate our website
• facilitate the sign up and sign in process for our services
• personalize your experience
• improve our website
External Links

This government Gateway contain links to other sites. We will not be responsible for the content and the privacy practices of other websites and encourage you to examine each website's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.


Emirates RC has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programs and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorized attempts to upload or change information, or otherwise cause damage.

Data Access/Quality

Emirates RC will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the Gateway is maintained.

Contact Us

If you have any questions about this privacy statement, the practices of this Gateway or if you have any other questions, you may call the Emirates RC Call Center on 800733

Terms and Conditions

Credit/Debit/Charge Card Information

If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the card holder/account holder yourself).

We care about the safety and security of your transaction. We do not store credit card details nor do we share Donors details with any third parties.

All credit card transactions are protected through high grade encryption and security protocols. We strive to follow good practice at all times.


Should you decide that you no longer wish to donate, or you have made a mistake, you can ask us to refund your donation, which we will be happy to do. You must make this request within 14 days of the original transaction.

Refunds will be done to the original mode of payment.

Method of payments/Card types accepted and currency
• We accept all kinds of Visa and Master card.
• Payment Currency is in AED (United Arab Emirates Dirham)
Delivery Policy / Shipping Policy

We don’t provide any physical products so we don’t have any kind of Delivery or Shipping Policies.

Governing Law and Jurisdiction

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of United Arab Emirates.

Dispute Resolution Policy

We treat complaints raised about our certification services or clients seriously. All complaints and conflicts are handled in accordance with our Policy.


The Emirates Red Crescent operates this eGovernment Gateway, which provides information and certain services in the field of humanitarian action.

While every effort is being made to keep the content and services on this Gateway up to date and complete, Emirates RC makes no express or implied warranty or representations as to the accuracy, completeness or up-to-date nature of the content or services on or accessed through this Gateway or any site linked to it or in respect of the services offered to the users.

Any information on or accessed through this Gateway or any site linked to it is general information only and not intended as advice. The information is not adapted to any particular person’s circumstances and independent professional advice should be sought as required.

Emirates RC will not be responsible for any loss or damage whatsoever arising out of accessing or using the content or services on or accessed through this Gateway or any site linked to it.

Copyright and Reproduction

The information on or accessed through this Gateway or any site linked to it is protected by copyright, except where otherwise indicated. You may download, store in cache, display, print and reproduce the material in unaltered form only (retaining this notice, or links to it where they appear) for your personal, non-commercial use, or use within your organization.


Emirates Red Crescent Gateway is compatible with the following browsers: Chrome, Firefox and Internet Explorer version 9 and above.